The accessibility to the customer and tech support that a cloud website hosting company provides will tell you a lot for the services they provide as well. When you're allowed to use only e-mail messages and tickets, you have almost certainly discovered some reseller and not the actual web hosting provider. When this is the case, you will have to wait for several days so as to get a problem resolved since the reseller may not be checking their communication regularly or they may need to consult with the actual website hosting company for further help. If the provider can provide various means of communication with short response time which are available anytime, they are most likely the top provider, not a reseller. So you'll take advantage of well-timed assistance and high quality support because they will have instant access to the servers where your account will be created. No matter what the issue - sales or technical, it's generally much better to be able to get in touch with your website hosting company directly using your preferred method of communication.

24/7 Customer Support in Cloud Website Hosting

We acknowledge the importance of getting assistance in a timely manner, so our cloud website hosting services come with 24/7 technical support and various options for communication. If you don't have an account yet, you can easily phone us or take advantage of our live chat and speak with a live representative, so as to inquire about our services or check if our servers meet the system requirements for your websites. Thus, you'll never end up buying a service which you cannot use. In case you already have your website hosting account with us, you can open a support ticket in the Hepsia hosting Control Panel if the issue is entirely technical or it needs further investigation. Unlike the vast majority of providers out there today, we reply to all the tickets within the hour, so you won't need to wait for an entire day. Our support services can be accessed twenty-four-seven, even during public holidays.

24/7 Customer Support in Semi-dedicated Servers

We are aware how important it is to get well-timed support, particularly when your site is not running efficiently for some reason. Our semi-dedicated plans feature 24/7 customer and tech support, which means that in case something comes up, you can use a number of ways to contact us - phone line with multiple local numbers worldwide, live chat, email messages and support tickets. The first two methods are for pre-sales, billing and basic issues, so if you don't have an account yet, for instance, you are able to get additional details regarding our services, or we will help you with less demanding technical matters. The second two options are for solely tech matters or everything that's more time-consuming due to the fact that it is quicker to follow the dialogue between you and our support crew. The guaranteed max response time for them is just 1 hour, the actual one - 15-20 min, therefore you won't need to wait for a whole day in order to receive support like you may need to do when using the services of various other service providers.

24/7 Customer Support in VPS Servers

In case you've got a Virtual Private Server through us, you will be able to contact us 24/7 for any server-related issue or forany difficulties and / or questions regarding the pre-installed software the server comes with. In case you haven't ordered a VPS server plan yet, you'll be able to find out a lot more about our services by giving us a phone call or through our live chat service. For more technical problems, you'll be able to send an e-mail message or open a trouble ticket through your billing Control Panel and you will receive support within no more than 1 hour irrespective of the time of the day, even on holidays and weekends. The typical answer time usually doesn't exceed 30 mins. If you need assistance for third-party software, you can take advantage of the Managed Services upgrade which you can include to each VPS package and our admins will help you with any set up or troubleshooting problem you may have experienced.

24/7 Customer Support in Dedicated Servers

If you obtain a dedicated server from us, you're able to get in touch with us anytime using a number of channels and the maximum time that you will have to wait for an answer is approximately 1 hour, which means that you can forget about waiting an entire day. Our customer and technical support service is online 24/7 regardless of whether it is a holiday or a weekend and we can help you with anything relevant to the applications which are pre-installed on the server. To get in touch with us about a tech issue, you'll be able to open a trouble ticket via the Help section of your billing Control Panel or you can send us an email message. If you have any kind of general questions or you would like to find out about our services before you order, you can also employ our live chat or you can call one of the local phone numbers that we have in various countries around the globe. In the event that you'd like to receive assistance with third-party software that you can't set up or manage efficiently, you are able to add the Managed Services upgrade to your current package and our sysadmins will assist you.