If you have ordered a hosting package and you’ve got certain queries associated with a specific function/feature, or in case you’ve confronted some difficulty and you need support, you should be able to contact the respective tech support team. All hosting providers deploy a ticketing system irrespective of whether they offer other means of contacting them along with it or not, as the best way to handle an issue most often is to open a ticket. This model of correspondence makes the responses sent by both sides simple to track and permits the technical support staff members to escalate the issue in case, for instance, a server administrator has to become involved. Usually, the ticketing system is not directly linked to the hosting space and is part of the billing account, which implies that you’ll need to use no less than two different accounts to get in touch with the tech support team and to actually manage the hosting space. Incessantly switching from one account to another could be a nuisance, not to mention the fact that it takes a very long time for the vast majority of hosting providers to respond to the tickets themselves.

Integrated Ticketing System in Cloud Website Hosting

Our cloud website hosting plans come bundled with an integrated support ticket system, which is an essential part of our custom-developed Hepsia hosting Control Panel. In stark contrast to other comparable tools, Hepsia allows you to manage everything associated with the web hosting service itself in the exact same location – payments, website files, emails, support tickets, etc., eliminating the necessity to go through different systems. If you’ve got any pre-sales or technical questions or any problems, you can send a ticket with just a few clicks without having to leave your Control Panel. During the process, you can select a category and our system will present you with a number of educative articles, which will supply you with additional information and which may help you solve any given issue before you actually send a ticket. We guarantee a trouble ticket response time of no more than 60 minutes, even in case it is a weekend or an official holiday.

Integrated Ticketing System in Semi-dedicated Servers

If you’ve opened a semi-dedicated server account with our company and you want to contact our client care team members, you will be able to post a ticket straight from your Hepsia hosting Control Panel instead of using a totally different tech support platform like you will need to do with most hosting providers out there. Our integrated trouble ticket system will enable you to send a new ticket without difficulties and to look through older tickets using an intelligent search box. Plus, you’ll be able to take a look at the applicable knowledge base articles that our system will present you with on the basis of the category that you pick for your new ticket. You can accomplish all of these activities without signing out of your Control Panel at any moment, which suggests that if you encounter any complication or have an enquiry, you can touch base with our technicians and solve the particular problem in less than sixty minutes via a single support platform.