A live chat is a real-time way of communication between a hosting supplier's support crew and its clients. It's a very efficient method to receive some information about the website hosting services or get some issue resolved as you're talking with a live agent. The advantages of using a live chat service instead of calling or opening a ticket are the low possibility of errors when you exchange information such as usernames or domain names, the quicker response time because the communication is real-time plus the fact that you do not have to stay on the chat constantly - you can do another thing while the agent examines the issue in question. Also, you're able to join a live chat room from any computer that's connected to the Internet, avoiding the telephone rates that you will have to pay when you're calling to another country.

Live Chat Support in Cloud Website Hosting

We supply a live chat support service for all of the cloud website hosting plans that we offer and we are able to assist you with almost everything live. If you don't have an account with us yet, we'll give you more information about the plans to help you to pick the most appropriate package. In case you are an active customer, we're able to assist you with any general or billing matter in addition to with various common tech matters, for example an e-mail address setup in a desktop e-mail client. When you cannot phone us for whatever reason or you are in some country where we don't have a local phone number, the live chat will be the best option to get in touch with us. Of course, some matters require longer time to investigate and test, therefore you will need to open a support ticket to our technicians, however, we are able to save your time and assist you with lots of problems on the chat.

Live Chat Support in Semi-dedicated Servers

We provide a live chat service that is designed for all our prospective and present clients. In case you are looking for a new web hosting account, you're able to chat in real time to one of our agents and get more details about our semi-dedicated plans in order to select the perfect plan for your sites. In the event that you already own an account with us, we can assist you in a timely manner with general, billing and 1st level technicalmatters. Although in certain cases you'll need to open a support ticket as there are situations that can't be resolved through a live chat, we will be able to help you with various basic jobs, for instance setting up an e-mail account in an e-mail client or forwarding one domain to another. Thus, you will benefit from quick assistance and you'll save many hours.