In case you’ve got a site, a problem may always emerge and it doesn’t automatically need to be connected to the web hosting service itself. For example, something can go wrong when you update a web-based app or some critical data may be edited or deleted mistakenly. Irrespective of what the nature of the problem may be, you’ll need to get in touch with the technical support staff and request them to retrieve a backup or to assist you in resolving the problem that you are having. How promptly they’ll do this will predetermine the interval of time that your sites will be unreachable. For certain websites like community portals or web stores, a protracted outage can too often mean losing users and money. Thus, it’s pretty important to use the services of a hosting company that offers not only a good customer care service, but also a prompt one.

One-Hour Response Guarantee in Cloud Website Hosting

Our cloud website hosting plans come bundled with a sixty-minute reply guarantee, which goes to say that regardless of what query or issue you might have, we will always be there to lend you a helping hand. As it is, it rarely takes more than half an hour to get an issue resolved or an enquiry answered, and this is valid for both technical and sales matters. Our customer support engineers are available 24x7, even on weekends and official holidays, so you’ll obtain swift help anytime you need it. We realize how valuable time can be, so by the time we answer your e-mail or trouble ticket, we will have examined the issue and, in case we haven’t found a solution, we will supply you with more info on what you need to do on your end, when the case requires it. With our support services, you can be sure that there will be somebody to help you out straight away, irrespective of the hour.

One-Hour Response Guarantee in Semi-dedicated Servers

With a semi-dedicated server account from our company, you can take full advantage of our extra-fast support service. You’ll get a reply to any support ticket opened from the hosting Control Panel or e-mail sent to our customer and tech support team in no more than sixty minutes. The response time is guaranteed and it applies irrespective of the matter – technical or billing. It often takes much less time to explore and fix a problem. We’ll provide you with more details if the solution entails something that should be done on your end. If you get in touch with us during weekends or national holidays, the response time will be precisely the same and because of the fact that our support team is available day and night, you will get swift assistance for practically any billing, technical or general issue regardless of the hour.