One-Hour Response Guarantee in Cloud Website Hosting
Our cloud website hosting plans come bundled with a sixty-minute reply guarantee, which goes to say that regardless of what query or issue you might have, we will always be there to lend you a helping hand. As it is, it rarely takes more than half an hour to get an issue resolved or an enquiry answered, and this is valid for both technical and sales matters. Our customer support engineers are available 24x7, even on weekends and official holidays, so you’ll obtain swift help anytime you need it. We realize how valuable time can be, so by the time we answer your e-mail or trouble ticket, we will have examined the issue and, in case we haven’t found a solution, we will supply you with more info on what you need to do on your end, when the case requires it. With our support services, you can be sure that there will be somebody to help you out straight away, irrespective of the hour.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server account from our company, you can take full advantage of our extra-fast support service. You’ll get a reply to any support ticket opened from the hosting Control Panel or e-mail sent to our customer and tech support team in no more than sixty minutes. The response time is guaranteed and it applies irrespective of the matter – technical or billing. It often takes much less time to explore and fix a problem. We’ll provide you with more details if the solution entails something that should be done on your end. If you get in touch with us during weekends or national holidays, the response time will be precisely the same and because of the fact that our support team is available day and night, you will get swift assistance for practically any billing, technical or general issue regardless of the hour.