If you've ever had a cloud website hosting account in the past or you have dealt with any other type of online service, you're probably well aware from personal experience that for some things it is better to talk to a live person on the telephone than to exchange tickets or email messages. If you'd like to find out more about a particular service before you purchase it or if something small-scale has to be done, for example, it is far easier and quicker to do it in real time. When you can seek the advice of representatives by phone, it's very likely that you're using the services of an actual web hosting supplier, not a reseller. The level of support that you'll get over the phone may differ between different suppliers - from general matters to experienced technical support. Typically most of the providers supply pre-sales assistance and first level telephone support, while more complex tech issues are managed through electronic mail and tickets.

Phone Support in Cloud Website Hosting

We know that having the option to talk to a live consultant is very important, so we have 3 support lines all around the world (USA, UK and Australia) and you can reach us on the phone for 14 hours every day. In case you consider obtaining one of our cloud website hosting plans, for example, you will be able to give us a call and find more about our services prior to ordering so as to ensure that we do cover all of the system requirements for your web sites. After your order, you will be able to call us about any sales and billing problems you may experience, or get any general or basic tech info that you need. We have tried to find the optimal balance between phone and ticket support, so for strictly technical issues you have to use our ticketing system, which will make it easier to follow the communication together with any new developments in the resolution of your issue.

Phone Support in Semi-dedicated Servers

With 14 hours-a-day phone support, you can be certain that there is always someone to assist you when you have any queries about the semi-dedicated server plans that we offer. Whether you wish to find out more about the packages, you have some billing issue or some general problem, you can just give us a call. Despite the fact that some more technical issues may require a support ticket to give some time to our tech support team to analyze, we're able to assist you with a range of technical questions over the phone as well, saving you precious time and efforts. As we have data centers on three continents - in the USA, the UK and Australia, we have local phone lines in all of these countries as well. In case you're in a different country, we also have an international number where you're able to contact us.