Support Channels

  • 1 hour ticket response time

  • A One–Hour Support Ticket Response Time Guarantee

  • Every assistance request you send to us will be attended to within maximum 60 minutes. In case your ticket or e–mail needs additional assistance from an admin, we’ll forward it and leave a comment to notify you that your matter is being examined. If you order our Optional Admin Services package, any of the services included there will be carried out at a time that is convenient for you.

  • Top quality support service

  • A Premium–Quality Customer Support Service

  • We will be available to you 24/7 to answer any enquiries that you may have pertaining to our Site Control Panel and any of the applications that we have installed on your behalf on the server. In case you also need assistance handling server management procedures, consider our Optional Admin Services package, which includes data backup hard disk space, weekly OS updates, server monitoring and rebooting services, as well as problem troubleshooting and software installation procedures.

  • Intuitive help center

  • A User–Friendly Help Section

  • Each dedicated web hosting plan comes with our free–of–charge Site Control Panel, which offers a comprehensive knowledgebase plus a selection of instructional video tutorials. Whenever you require help with the Site Control Panel, just press the Videos or Help buttons in the top right corner.