Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Section

  • In the Site Control Panel you will find a detailed Help section offering tons of educational articles and regularly asked questions. They are compiled by our support team of expert technicians. Simply type in your question and our intelligent platform will show you the most appropriate answer.

  • Top quality support service

  • Instructional Video Clips

  • For people who would like to discover how to deal with a commonly encountered problem by watching a video lesson, we’ve added a compilation of video tutorials to our Site Control Panel. All the educational videos are very short and simple to follow. They offer visual presentations of various site administration operations.

  • Intuitive help center

  • A 60–Minute Response Guarantee

  • Our semi–dedicated servers are backed up by a 24–7 client care service and come with a sixty–minute support ticket response guarantee. Our competent technical support engineers will be available to you around the clock and will remedy any issue that you may possibly face within maximum 1 hour after the technical support ticket submission. In most cases, a response will be given to you within twenty minutes.