1 hour ticket response
Timely support is our principal responsibility and that’s why we have a team of knowledgeable technicians who are ready to provide a fast answer to any question that you may possibly have. Just post your trouble ticket from the Site Control Panel and we’ll reply back to you within one hour in the worst case scenario. In fact, we work hard and aim for a twenty–minute customer support ticket response time.
A Top–Class Customer Care Service
Each member of our client support staff has many years of experience in the cloud website hosting plans niche and the majority of them have been with us for at least 5 years. They are all ready to respond to all your requests in the most proficient way possible.
An Easy–to–Navigate Help Center Section
In the Site Control Panel you’ll find an easy–to–navigate Help Center section where you can get quick tips on how to use our hosting services. You can find the answers to your questions in our F.A.Q. repository, see more tips in the web hosting account administration articles or watch our step–by–step video tutorials.
