Help and Support Channels

  • 1 hour ticket response time

  • A one hour Ticket Response Guarantee

  • Our group of technicians will try their best to answer to your service enquiries within about 1 hour. If, however, the issue you have come across calls for some help from our Administrators’ =Dept,= we’ll address the ticket to the person on duty and will write a note to notify you.

  • Top quality support service

  • Professional Client Help Service

  • We provide you with around the clock customer support via a super–fast ticket system integrated into your Control Panel. You can write to us all the time about any of the software packages that come installed in advance on your virtual server, such as the selected Linux OS, the server admin panel and our custom made Site Control Panel.

  • Intuitive help center

  • An Informative Help Zone

  • Each part of the Site Control Panel that comes for free with your VPS provides you with an inbuilt articles base. You will see a bunch of extensive how–to tutorials and an array of step by step video guides that present all the basic site supervision jobs. You can view them by simply clicking the Help or Video keys in the top right side of each Control Panel section.